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Customer Communications & Dispatch Support Representative
Position: Customer Communications & Dispatch Support Representative
Employer: Main Care Energy
City: Albany
State/Province: NY
Valid Until: Nov 24, 2026
Main Care Energy

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have immediate openings for Customer Communications & Dispatch Support Representatives located at our Albany, NY office. Our Customer Communications & Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently and in a group setting.

 

Qualifications:

  • A “customer first” attitude

  • 3+ years  Customer Service Experience

  • Excellent communications skills & time management

  • Ability to multi-task & work independently

  • Problem-solving skills

  • Computer skills including Microsoft Word and Excel

  • Call center and experience in electronic customer communications a plus

 

Responsibilities include but not limited to:

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Dispatch support for Service Technicians and Fuel Drivers

  • Administrative tasks as assigned

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Maintain knowledge of our products & services so that you can successfully assist customers.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Ensure customer satisfaction and provide professional customer support.

  • Miscellaneous tasks to support the company daily operations

  • Holiday coverage (rotation shared by all representatives)

 

Benefits:

  • $19 to $22 per hour

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Employee discount

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Referral program

  • Retirement plan

  • Tuition reimbursement

  • Vision insurance

 

Schedule:

Sunday - Wednesday 11:00am to 10:00pm

 Wednesday - Saturday 11:00am to 10:00pm

10 hour shift  4 day work week

 

Supplemental pay types:

  • Bonus pay

 

Work Location:

  • Albany, NY - In Person position

  • THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL

 

Experience and License Requirements

  • Customer Service Experience 3 years minimum
  • Microsoft Word and Excel 
  • Dispatch experience is a plus